How
do I contact Mental Health Services?
Mental Health Services are located at 3755 Virginia Beach
Boulevard, Norfolk, VA. and can be reached at (757) 664-7699.
Focusing upon the needs of adults with serious mental illness and children
with serious emotional disturbance, the Norfolk CSB provides an array of mental
health services including:
Case Management
The service definition is activities and services to assist
individuals and their families to access needed medical, psychiatric, social,
educational, vocational, and other supports essential to meeting basic needs.
Mental Health Case Management is a service available
to adults with serious mental illness, or children with serious emotional
disturbance or who are at risk of serious emotional disturbance. Each
client referred for service is assigned to a specific type of case management,
based upon an assessment of the client’s needs.
Psychiatric Services
The
primary focus of this service is to provide psychiatric assessment, evaluation
and stabilization services for clients with both chronic and acute mental health
disorders. Services focus on the
reduction and stabilization of symptoms to allow clients to engage in productive
daily life functioning.
Emergency
Services/Crisis Counseling
Emergency Services/Crisis Counseling is a State mandated
program. This unit provides short-term crisis counseling and referrals to
individuals on an emergency basis. Emergency
and crisis response services include: telephone interventions; face-to-face
assessments and evaluation (including pre-admission screening); psychiatric
consultation and other clinical consultation about mental health, substance
abuse, and special populations which include children, adolescents, geriatric,
people with mental retardation, and individuals involved in the forensic system.
Emergency Services/Crisis Counseling is staffed 24 hours a day, 7 days a
week and can be reached by calling (757) 664-7690.
Hospitality
Center
The
Hospitality Center is one of many psychosocial rehabilitation programs in the
country based on the Clubhouse Model of Adult Day Support to the long-term
mentally ill. Opportunities for
pre-vocational training, vocational experiences, psycho-educational classes,
literacy training, empowerment socialization, family support and education are
provided within that framework. Hospitality Center staff can be reached at
(757) 441-1170.
Mental
Health Residential Services (MHRS)
All
services are provided by a team of counselors and human services aides who
provide guidance and direction to residents on Activities of Daily Living (ADL’s)
and supportive counseling services. The
primary focus of the services is to provide transitional supervised independent
living for clients with mental health and/or substance abuse problems.
Services focus on the reduction of symptoms to allow consumers to
adequately perform their primary daily life functioning.
Mental
Health Residential Services - Supportive Living Program
The
mission of the Supportive Living Program is to increase or enhance the quality
of life for clients residing within their homes of choice. This is accomplished
by providing services, which will foster a sense of permanency, community
integration and strong independent living skills. The Supportive Living
Program staff can be reached at (757) 441-1710.
Program
of Assertive Community Treatment (PACT)
The
Norfolk Community Services Board PACT Program is indicated for adults with
severe and persistent mental illnesses. Symptoms and impairments of these
illnesses produce distress and major functional disability in adult role
functioning. Clients are not
excluded from PACT services because of severity of illness, disruptiveness in
the community or in the hospital, or failure to participate in or respond to
traditional mental health services. The three primary components of the
PACT Program are treatment, rehabilitation, and support services that are
provided seven days a week, evenings and holidays.
The Day Treatment/Partial Hospitalization program is an organized service which provides multidisciplinary team treatment staffed with designated mental health and addiction professionals or mental health and addiction credentialed clinicians that provide a planned and structured treatment regimen that consists of regularly scheduled sessions, typically a minimum 20 treatment hours per week.
The services provided are correlated to the client’s clinical needs, bio-psycho-social functioning, and level of motivation. This particular level of care affords the opportunity for the client, many of whom have been diagnosed with co-occurring mental illness and addictive disorders, to participate in this outpatient (day program format) setting, while continuing to maintain a high degree of autonomy in their daily living environments. This format is ideally suited for those clients who demonstrate a clinical necessity for a high level of supportive care, and would not be able to maintain their mental health stability and arrest their illicit substance use otherwise, or at a lesser level of care.
This program operates five days per week, for two to four (+) hours per session. Additional sessions may be added, in an individual format, based on clinical necessity. 
